How to get ISOMAN telemedicine service | Covid19.go.id
Telemedicine Self-Isolation
How to get ISOMAN telemedicine service

COVID-19 patients over the age of 18 with mild and asymptomatic symptoms can undergo self-isolation at home and receive free COVID-19 drug packages from the Ministry of Health through the isoman telemedicine service.

The service is available on 17 telemedicine platforms, but this program is only valid for patients with domicile and/or affiliated lab test results in the DKI Jakarta, Bogor, Depok, Bekasi, Tangerang, Karawang, Bandung, Semarang Raya, Surakarta Raya, Kota Jogjakarta, Surabaya Raya, Malang Raya, Kota Denpasar, Nusa Dua, Medan, Palembang, Balikpapan, Banjarmasin, Manado, Makassar.

Here's how to get the Ministry of Health's isoman telemedicine service:

  • Perform PCR or ANTIGEN tests at health facilities/labs affiliated with the Ministry of Health. The list of labs can be seen through litbang.kemkes.go.id/laboratorium-pemeriksa-covid-19. Make sure you provide the appropriate NIK and an active WhatsApp number.
  • If you are 18 years and over and are positive and the test results have been inputted into the NAR PCR or ANTIGEN by the lab according to the confirmation date, then you will get an official WhatsApp from the Ministry of Health.

If not, you can check your eligibility independently using your NIK at isoman.kemkes.go.id.

  • If you have received a registered WhatsApp and/or NIK after self-check, do an online consultation with a doctor on a telemedicine platform in collaboration with the Ministry of Health to screen for conditions.

Enter the voucher code "ISOMAN" to start the consultation and inform the doctor that you are a COVID-19 patient in the Ministry of Health program.

  • After conducting an online consultation and being declared isoman worthy, the doctor will provide a digital prescription according to your condition which can be redeemed for FREE according to the conditions, namely Package A contains 1 type - Multivitamin or Package B contains 3 types - Multivimatin, Favipravir or Molnuxxx and Paracetamol (if needed).
  • To redeem a free prescription from the Ministry of Health, you need to fill out the order form at isoman.kemkes.go.id/pesan_obat by uploading a digital prescription (JPG or screen capture) provided by the doctor, ID card, and delivery address. Make sure you upload the appropriate prescription from 17 PLT, there are patient names and drug packages obtained. Make sure the address is correct and the mobile number is active.
  • The prescription will be verified by Kimia Farma Pharmacy for the provision of Package A or Packages, and processed for delivery. Types of drugs outside packages A or B are not given and can be redeemed independently by the patient.
  • The Ministry of Health in collaboration with the SiCepat delivery service will send the Medicine Package directly to your home address.

If you are positive for COVID-19, but did not receive WhatsApp from the Ministry of Health and your NIK is not registered after self-check, please contact the Ministry of Health's WhatsApp 0811 1050 0567, email [email protected], or Call Center at number 119 ext. 9

source: Ministry of Health

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